1. About Kevin’s Travel

1.1 Who is Kevin’s Travel?

Kevin’s Travel is a professional, independent travel agency based in Norfolk, Nebraska. We specialize in personalized, full-service trip planning for individuals, families, groups, and corporate clients. Our mission is to transform your travel dreams into extraordinary experiences through expert guidance, premium partnerships, and truly personalized service.

1.2 Who will I be working with?

You work directly with Kevin, the owner and lead travel advisor. Kevin handles your trip from the first discovery call through post-trip follow-up, including support during travel if issues arise.

1.3 Where are you located?

Kevin’s Travel is based at:
600 N 11th St
Norfolk, NE 68701

We serve clients locally and across the United States.

1.4 Are you an online agency or a traditional agency?

We’re a hybrid: you get the convenience of modern digital tools (email, online forms, PDFs, electronic signatures) with the personalized service of a dedicated local advisor who knows you and your preferences.

1.5 Are you licensed or affiliated with any host agencies?

Yes. Kevin’s Travel operates under host agency partnerships that provide industry accreditation, supplier access, and additional support:

• Gateway Travel (primary host; Disney branding as “Gateway to Magic Travel”)
• Travel Leaders Network (Agent Universe) with a strong focus on luxury and cruise travel

These partnerships give you access to a wide network of vetted cruise lines, resorts, tour operators, and travel insurance providers.

1.6 Do you specialize in any destinations or types of travel?

Yes. While we can plan travel worldwide, our key specialties include:

• Disney vacations and theme parks (as a “Gateway to Magic Travel Agent”)
• Alaska (cruises, land tours, and adventure itineraries)
• Hawaii
• Thailand
• Italy
• Cruises (ocean and river)
• Luxury and adults-only escapes
• Family vacations and multi-generational trips
• Corporate retreats and incentive travel

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2. Services & What We Do

2.1 What services does Kevin’s Travel provide?

We provide end-to-end trip planning, including:

• Custom itinerary design (domestic and international)
• Cruises (ocean, river, luxury, family, and expedition)
• All-inclusive resorts and hotels
• Guided tours and independent travel packages
• Scenic rail journeys (as part of a larger trip)
• Car rentals, transfers, and ground transportation
• Corporate retreats, meetings, and incentive travel
• Group travel (families, reunions, clubs, small businesses)
• Travel insurance guidance and policies
• Pre-departure checklists and documentation support
• On-trip support and emergency coordination

2.2 Do you book flights?

We book flights only as part of a complete travel package (e.g., cruise + air, resort + air, tour + air).
We do not offer standalone flight-only bookings.

2.3 Do you book Amtrak, buses, or rail-only trips?

We can incorporate rail segments (e.g., scenic rail in Alaska or Europe) as part of a larger itinerary, but we do not book rail-only or bus-only tickets.

2.4 Can you help with travel insurance?

Yes. We strongly recommend and offer travel insurance options through reputable partners. We’ll:

• Explain coverage types (trip cancellation, interruption, medical, evacuation, baggage, etc.)
• Provide quotes from preferred insurance partners
• Help you choose a policy that aligns with your trip value, health needs, and risk tolerance

Final coverage decisions are always yours, but we’ll guide you through the options.

2.5 Do you offer payment plans or financing?

Yes, depending on the supplier:

• Many cruise lines, resorts, and tour operators allow low deposits with final payment due 60–90 days before departure.
• We’ll structure your booking to take advantage of deposit + final payment schedules whenever possible.

We do not directly finance trips, but we can help you plan a payment timeline that fits your budget and supplier rules.

2.6 Do you plan corporate or business travel?

Yes. We offer:

• Corporate retreats and team-building trips
• Incentive travel for top performers
• Small business offsites and strategic planning retreats
• Executive getaways and client appreciation trips

We focus on experience-based corporate travel (retreats, incentives, events), not day-to-day airline/hotel management for road warriors.

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3. Working with Kevin’s Travel

3.1 How does the process work from first contact to travel?

1. Discovery & Consultation

• You complete a brief intake form or schedule a discovery call.
• We discuss your goals, budget, dates, preferences, and any special needs.

2. Research & Proposal

• Kevin researches options across our supplier network.
• You receive a curated proposal (or 2–3 options) with pricing, inclusions, and pros/cons.

3. Refinement & Approval

• We adjust the proposal based on your feedback.
• Once you approve, we confirm availability and lock in pricing.

4. Booking & Payments

• Deposits are collected and reservations are secured.
• We set up a payment schedule (if applicable) and track due dates.

5. Pre-Departure Support

• You receive detailed confirmations, itineraries, and a 90–60–30 day checklist (passports, visas, insurance, health, packing, etc.).
• We handle special requests (celebrations, accessibility needs, dietary notes).

6. During Travel

• You have access to Kevin for support and coordination if issues arise.
• We also leverage our supplier and host agency support networks when needed.

7. Post-Trip Follow-Up

• After you return, we check in, gather feedback, and help you plan your next adventure if you’re ready.

3.2 How do I get started?

You can get started by:

• Calling or texting Kevin
• Sending an email with your basic trip idea (dates, destination, travelers, budget)
• Filling out a consultation or quote request form (if provided on the website)

We’ll then schedule a discovery call or follow up by email to clarify details.

3.3 Do you charge planning or consultation fees?

Fee structures can vary by trip type, complexity, and destination. In general:

• Many standard cruise and resort packages are covered by supplier commissions (no additional planning fee to you).
• Highly customized, complex, or multi-country itineraries may involve a non-refundable planning fee that covers research, design, and ongoing support.

You’ll always be informed of any fees before we begin paid planning work.

3.4 What information do you need from me to start planning?

Typically:

• Preferred travel dates or date range
• Number of travelers and ages (especially for children and seniors)
• Departure city and desired destinations
• Approximate budget range
• Travel style (relaxed, adventurous, luxury, family-focused, etc.)
• Any must-see items or non-negotiables
• Mobility, medical, or dietary needs
• Passport status and prior travel experience (especially for international trips)

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4. Pricing, Payments & Policies

4.1 How are you paid? Do I pay more using a travel agent?

In most cases, our compensation comes from the travel suppliers (cruise lines, resorts, tour operators, etc.) as a commission on bookings. This means:

• You typically pay the same or similar price as booking direct,
• But you gain the added value of expert advice, personalized planning, and ongoing support.

If a planning fee applies, it will be clearly disclosed and agreed upon in advance.

4.2 What forms of payment do you accept?

Payment methods depend on the supplier, but generally include:

• Major credit cards (Visa, Mastercard, etc.)
• Occasionally debit cards, depending on the supplier
• In some cases, direct bank payments or other methods if the supplier allows

All payments are processed through secure supplier or host agency systems; Kevin’s Travel does not store your full card details.

4.3 When are payments due?

Typical structure:

• Deposit at booking to secure your reservation
• Final payment due 60–90 days before departure (varies by supplier and trip type)

We’ll provide you with:

• Exact due dates
• Recommended payment schedule (if you want to spread payments out)
• Reminders before each deadline

4.4 What is your cancellation policy?

Cancellation policies are primarily set by the supplier (cruise line, resort, tour operator, etc.), not Kevin’s Travel. These can include:

• Non-refundable deposits
• Sliding scale penalties as you get closer to departure
• Change fees for date or name changes

We will:

• Explain your specific supplier’s terms before you book
• Provide written documentation of cancellation and change policies
• Strongly recommend travel insurance to protect your investment

4.5 What if I need to change my dates or modify my trip?

Changes are usually possible but may involve:

• Supplier change fees
• Fare or rate differences (prices may go up or down)
• Restrictions on certain promotional fares

Contact Kevin as soon as you know you might need a change. We’ll review your options and help you minimize penalties where possible.

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5. Travel Insurance, Documents & Requirements

5.1 Do I really need travel insurance?

We highly recommend it, especially for:

• International travel
• Cruises
• High-value trips
• Travelers with health considerations or complex itineraries

Insurance can help cover:

• Trip cancellation or interruption
• Medical emergencies and evacuation
• Lost or delayed baggage
• Travel delays and missed connections

We’ll walk you through coverage options so you can make an informed decision.

5.2 What documents do I need to travel?

This depends on your destination and citizenship, but may include:

• Valid passport (with at least 6 months validity beyond return date for many countries)
• Visas (if required)
• Government-issued ID for domestic travel
• Vaccination or health documentation (if required)
• Cruise-specific boarding documents

We provide a 90–60–30 day pre-departure checklist to help you stay on track with documents and requirements.

5.3 Can you help with passports and visas?

We can:

• Advise on general passport and visa requirements
• Direct you to official resources and recommended services

We do not issue passports or visas ourselves, but we’ll guide you through the process and timing.

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6. During Travel & Emergencies

6.1 What happens if something goes wrong during my trip?

If you encounter an issue (flight delay, missed connection, hotel problem, illness, etc.):

1. Follow any immediate instructions from the airline, hotel, cruise line, or tour operator.
2. Contact Kevin as soon as possible (phone, text, or email).
3. We’ll help coordinate with the supplier, explore alternatives, and support you in resolving the issue.

For true emergencies (medical, safety, legal), always prioritize local emergency services first, then contact us when it’s safe to do so.

6.2 Do you offer 24/7 emergency support?

Kevin personally handles support, including after-hours for true emergencies. For non-urgent matters outside normal hours, leave a message or send a text/email and it will be addressed as soon as possible.

6.3 What counts as an “emergency” vs. a regular issue?

Emergency examples:

• Serious illness or injury during travel
• Natural disasters or major weather events affecting your trip
• Safety or security concerns
• Being stranded without accommodation or transport

Non-emergency examples:

• General questions about excursions
• Minor room preference changes
• Routine itinerary clarifications

We’ll always do our best to help, but urgent safety and health issues should go to local authorities and medical providers first.

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7. Special Needs, Accessibility & Preferences

7.1 Can you accommodate special needs or accessibility requirements?

Yes. We regularly work with suppliers to arrange:

• Accessible rooms and cabins
• Wheelchair-friendly transportation and excursions
• Mobility aids (where available)
• Special seating or assistance at airports and cruise terminals

The more detail you share upfront, the better we can match you with suitable options.

7.2 What about dietary restrictions or allergies?

We can note:

• Food allergies
• Religious or lifestyle dietary needs (gluten-free, vegetarian, vegan, kosher-style, etc.)

We’ll communicate these to the cruise line, resort, or tour operator, and advise you on how to advocate for yourself on-site as well.

7.3 Can you help with celebrations (birthdays, anniversaries, honeymoons)?

Absolutely. We love adding special touches:

• Noting celebrations on your reservations
• Arranging special dinners, cakes, or in-room surprises where available
• Recommending experiences that make your occasion memorable

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8. Destination & Trip-Type FAQs

8.1 Do you plan Disney vacations?

Yes. Through our “Gateway to Magic Travel” branding under Gateway Travel, we help with:

• Disney World and Disneyland resort stays
• Park tickets and packages
• Cruise + park combinations (Disney Cruise Line + Disney World)
• On-site vs. off-site lodging decisions
• Park strategy, dining suggestions, and timing guidance

We follow Disney’s branding and compliance rules closely to protect your booking and ensure accurate information.

8.2 Do you plan Alaska trips?

Yes. Alaska is one of our signature specialties. We can help with:

• Alaska cruises (mainstream, premium, luxury)
• Cruise + land tours (Denali, rail, lodges)
• Adventure-focused itineraries (hiking, wildlife, glaciers)
• Seasonal timing and packing guidance

8.3 Do you plan Hawaii, Italy, or Thailand trips?

Yes. We design custom itineraries and packages for Hawaii, Italy, Thailand, and many other destinations, including:

• Island-hopping in Hawaii
• Cultural and culinary trips in Italy
• Beach + city + cultural experiences in Thailand

We’ll match your interests and comfort level with the right pace and structure.

8.4 Do you only book cruises?

No. Cruises are a major focus, but we also book:

• Land-based resort stays
• Guided tours
• Independent itineraries
• Corporate and group trips

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9. Groups, Families & Corporate

9.1 Do you handle group travel?

Yes. We can coordinate:

• Family reunions
• Multi-generational family vacations
• Friends’ trips and special interest groups
• Small corporate groups and retreats

We’ll help with:

• Group contracts and group rates (where available)
• Rooming lists and cabin assignments
• Payment tracking and deadlines
• Communication templates for your group members

9.2 Is there a minimum group size?

Minimums depend on the supplier and type of trip. Some group benefits start around 8–10 cabins on a cruise or 10+ rooms at a resort. We’ll advise you based on your specific situation.

9.3 Do you plan corporate retreats and incentive trips?

Yes. We can assist with:

• Destination and property selection
• Meeting space and AV needs (if applicable)
• Team-building activities and excursions
• Spouse/partner programs and free time planning

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10. Technology, Communication & Privacy

10.1 How will we communicate during the planning process?

Common channels:

• Phone calls or video calls for consultations
• Email for proposals, confirmations, and documents
• Text for quick updates or urgent questions (where appropriate)

We aim for clear, timely communication and structured documents so you always know what’s happening next.

10.2 How do you store my information?

Client and booking data is managed primarily through our CRM system (TESS) and secure cloud storage (Google Drive) for documents. We use structured templates and naming conventions to keep your information organized and accessible when needed.

10.3 Do you share my information with anyone?

We share only what is necessary with:

• Travel suppliers (cruise lines, resorts, tour operators, insurance providers) to complete your bookings
• Our host agencies for compliance and support

We do not sell your personal data. Any marketing emails you receive from Kevin’s Travel will be based on your consent and can be unsubscribed at any time.

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11. Loyalty, Referrals & Future Travel

11.1 Do you have a loyalty or rewards program?

A formal loyalty program is in development. The goal is to reward repeat clients and business partners with:

• Priority support and booking windows
• Added-value perks where available
• Occasional exclusive offers or early access to promotions

As this program launches, existing clients will be among the first to be invited.

11.2 Do you have a referral program?

A structured referral program is planned for the near future. In the meantime, referrals are always appreciated, and we do our best to recognize and thank clients who send new travelers our way.

11.3 Will you follow up with me after my trip?

Yes. Post-trip follow-up is part of our service:

• We’ll check in to see how everything went
• We may request feedback or a testimonial
• We’ll help you capture ideas for your next trip while the memories are fresh

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12. General & Miscellaneous

12.1 Why should I use Kevin’s Travel instead of booking online myself?

Working with Kevin’s Travel gives you:

• A dedicated expert who knows you, your preferences, and your travel history
• Curated options instead of endless online searching
• Access to a broad supplier network, including premium and luxury partners
• Help with fine print, deadlines, and documentation
• A real person to call when something goes wrong

You’re not just booking a trip; you’re gaining a trusted advisor.

12.2 Do you work with clients outside Nebraska?

Yes. While we’re proudly based in Norfolk, NE, we serve clients across the United States via phone, email, and online tools.

12.3 How far in advance should I start planning?

Ideal lead times:

• Major cruises or peak-season trips: 9–18 months in advance
• Disney, Alaska, and holiday travel: 9–12 months in advance
• Standard vacations: 4–9 months in advance

Last-minute trips may still be possible, but options and pricing can be more limited.

12.4 What if I’ve never used a travel agent before?

That’s completely fine—many of our clients are first-timers. We’ll walk you through each step, explain your options clearly, and keep the process as simple and transparent as possible.

13. First-Time Clients & Expectations

13.1 I’m not sure what I want yet—can you still help?

Yes. Many clients start with only a rough idea (e.g., “somewhere warm in March” or “a big family trip next summer”). In the discovery phase, we’ll:

• Ask targeted questions about your interests, pace, and comfort level
• Clarify your budget range and timing
• Suggest destinations and trip types that fit your profile

You don’t need everything figured out before contacting us—that’s what we’re here for.

13.2 How detailed are your proposals?

Proposals typically include:

• Destination overview and “who this is perfect for”
• Day-by-day or segment-by-segment outline (for more complex trips)
• Property/ship options with key pros/cons
• Inclusions and exclusions (meals, transfers, excursions, etc.)
• Pricing breakdown (per person and/or total)
• Deposit and final payment details
• Cancellation/change terms overview

For simpler trips, this may be a streamlined version; for complex itineraries, it can be quite detailed.

13.3 How many proposal revisions are included?

We generally include:

• An initial proposal (often with 1–3 curated options)
• A reasonable number of refinements to get it right

If a trip requires extensive re-design from scratch multiple times (e.g., changing destinations or travel windows entirely), we may discuss an additional planning fee before proceeding. You’ll always know where you stand.

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14. Budget, Value & “Deal” Questions

14.1 Can you get me the absolute cheapest deal?

Our primary focus is value and fit, not just the lowest possible price. We:

• Look for promotions, added-value offers, and best overall value for your goals
• Avoid “too good to be true” options that compromise safety, quality, or flexibility

If your top priority is rock-bottom pricing with minimal support, booking directly with discount sites may be a better fit. If you want a well-matched trip and a trusted advisor, that’s where we shine.

14.2 Can you price match what I found online?

Often, yes—especially with major cruise lines, resorts, and tour operators—provided:

• The offer is current, legitimate, and publicly available
• The room/cabin category, dates, and inclusions are truly identical

Sometimes we can match or even improve on an offer by adding value (onboard credit, perks, etc.), depending on supplier rules.

14.3 Can you work within my budget?

We will:

• Ask for a realistic budget range early in the process
• Advise you honestly on what’s feasible for your dates, destination, and group size
• Suggest adjustments (destination, length of stay, time of year, property level) to align with your budget

If expectations and budget are too far apart, we’ll tell you plainly rather than over-promise.

14.4 Why does the price change when I wait?

Travel pricing is dynamic. Prices can change due to:

• Inventory levels (fewer rooms/cabins = higher prices)
• Promotional windows opening or closing
• Airline fare changes
• Currency fluctuations for some international trips

We always recommend booking when you see an acceptable price and availability, especially for popular seasons or limited inventory.

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15. Cruise-Specific FAQs

15.1 I’ve never cruised before—where do I start?

We’ll guide you through:

• Choosing the right cruise line (style, atmosphere, budget)
• Selecting itinerary length and region
• Picking the right cabin type and location
• Understanding dining, dress codes, and onboard life
• Pre- and post-cruise options (hotels, transfers, excursions)

We also have a “First-Time Cruiser” style guidance approach to demystify everything.

15.2 What’s the best cruise line for families / couples / luxury / older travelers?

There’s no one-size-fits-all answer. We’ll recommend lines based on:

• Your travel style (casual vs. formal, active vs. relaxed)
• Age mix in your party
• Desired onboard vibe (quiet, party, refined, family-focused, etc.)
• Budget and cabin expectations

We work with a wide range of cruise partners, from mainstream to premium and luxury.

15.3 Do I need a passport for a cruise?

It depends on:

• The itinerary (closed-loop from a U.S. port vs. open-jaw or foreign ports)
• Your citizenship

Even where it’s technically not required, we often strongly recommend having a valid passport for flexibility in emergencies. We’ll review your specific cruise and advise accordingly.

15.4 Can you book my shore excursions?

Yes, options include:

• Booking through the cruise line
• Recommending vetted third-party excursion providers (where appropriate)
• Advising on DIY options in certain ports

We’ll discuss pros/cons (timing guarantees, cost, group size, activity level) so you can choose the right mix.

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16. Disney & Theme Park FAQs

16.1 Do you handle park tickets and hotel packages?

Yes, within Disney’s and our host agency’s guidelines. We can:

• Help you choose between on-site and off-site accommodations
• Package tickets and lodging when appropriate
• Advise on ticket types (base vs. park hopper, length of stay, etc.)

We respect Disney’s branding and compliance rules and book through approved channels.

16.2 Will you create a full Disney day-by-day plan?

We can:

• Provide guidance on park selection by day (crowd patterns, logistics)
• Offer high-level strategy tips (rope drop, breaks, dining timing)
• Help with key reservation milestones (where applicable)

We aim to balance structure with flexibility so your trip doesn’t feel over-scheduled.

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17. Alaska, Adventure & Specialty Trips

17.1 When is the best time to go to Alaska?

Generally:

• Main cruise season: late spring through early fall
• Peak wildlife and weather windows vary by month

We’ll align timing with your priorities (wildlife, weather, pricing, crowds) and explain trade-offs.

17.2 Can you plan adventure-heavy itineraries (hiking, kayaking, etc.)?

Yes. Within your comfort and fitness level, we can:

• Recommend adventure-focused tours and excursions
• Balance active days with rest days
• Ensure safety and reputable operators through our supplier network

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18. Kids, Seniors & Mixed-Age Groups

18.1 Is this trip suitable for young kids / teens / older adults?

We’ll evaluate:

• Daily pace and transfers
• Accommodation layout and accessibility
• Activity level and free time
• Meal options and flexibility

Our goal is to design trips where every age group has something to enjoy and no one feels left behind.

18.2 Can you arrange connecting rooms or family suites?

Where available, yes. We’ll:

• Request connecting or adjoining rooms
• Look for family suites or multi-bedroom options
• Explain any guarantees or limitations (some properties “request only”)

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19. Safety, Health & Risk

19.1 Is it safe to travel to my chosen destination?

We’ll:

• Provide general guidance based on current conditions and typical traveler experience
• Encourage you to review official government advisories (e.g., U.S. State Department)
• Recommend appropriate precautions and insurance

Final decisions about risk tolerance always rest with you, but we’ll help you make an informed choice.

19.2 What about health requirements (vaccines, testing, etc.)?

Requirements can change. We will:

• Inform you of known requirements at the time of planning
• Direct you to official sources and your healthcare provider for medical advice
• Encourage you to verify closer to departure in case of updates

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20. Communication, Response Times & Boundaries

20.1 How quickly do you respond to messages?

Response times can vary with workload, but as a guideline:

• Business hours inquiries: typically same day or within 1 business day
• After-hours non-urgent messages: next business day
• Emergencies: as soon as possible, prioritized over routine tasks

We take communication seriously and aim for clear, timely updates.

20.2 What if I don’t hear back right away?

If you haven’t heard back within a reasonable time:

• Check spam/junk folders for email replies
• Send a brief follow-up via your original channel
• For urgent issues, call or text rather than email

We never intentionally ignore messages; occasional delays can occur during travel emergencies or peak seasons.

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21. Using Kevin’s Travel vs. DIY

21.1 I like planning—can we collaborate instead of you doing everything?

Absolutely. We can:

• Act as a strategic partner while you enjoy the research
• Validate your ideas, fill in gaps, and handle bookings and logistics
• Provide professional oversight so your plan is realistic and cohesive

You choose how hands-on or hands-off you want to be.

21.2 What if I already booked part of my trip?

Depending on the supplier and booking status, we may or may not be able to “take over” existing reservations. Even if we can’t, we can sometimes:

• Help you build the rest of the trip around what you’ve booked
• Advise on insurance, documentation, and add-ons

We’ll review your specific situation and explain what’s possible.

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22. Legal, Terms & Limitations

22.1 Are you responsible if something goes wrong with a supplier?

Kevin’s Travel acts as an agent between you and travel suppliers (cruise lines, hotels, tour operators, airlines, etc.). While we:

• Vet suppliers carefully
• Advocate for you when issues arise

We do not control supplier operations, schedules, or policies. Our role is to:

• Inform you of terms and conditions
• Help you select reputable partners
• Support you in resolving issues to the extent possible

Travel insurance is a key layer of protection for unforeseen events.

22.2 Do you guarantee specific outcomes (weather, wildlife sightings, etc.)?

No. We cannot guarantee:

• Weather conditions
• Wildlife sightings
• Crowd levels
• Government policy changes

We will, however, help you choose timing and itineraries that increase the odds of the experience you’re seeking and explain realistic expectations.

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23. “Meta” Questions About Kevin’s Travel

23.1 Are you taking on new clients right now?

Yes, with a focus on quality over quantity. We typically aim to work with a manageable number of active clients at once to maintain high service levels. During peak periods, we may:

• Prioritize existing clients and referrals
• Implement or adjust planning fees for highly complex trips

We’ll always be transparent about availability.

23.2 What types of clients are the best fit for Kevin’s Travel?

Ideal clients typically:

• Value expertise, service, and peace of mind
• Are open to guidance and realistic about budget vs. expectations
• Prefer a trusted advisor over spending hours comparing every possible option
• Appreciate clear communication and structured planning

If that sounds like you, we’re likely a great match.

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24. “Quick Answer” FAQ Summary (for Skimmers)

Do you book flights only?
No—flights are booked only as part of a full package.

Do you charge fees?
Sometimes, depending on trip complexity. You’ll know upfront.

Can you work within my budget?
We’ll be honest about what’s realistic and design accordingly.

Do you handle Disney, Alaska, cruises, and corporate retreats?
Yes—these are core specialties.

What if something goes wrong on my trip?
Contact Kevin; we’ll coordinate with suppliers and support you. For emergencies, call local services first.

Do you serve clients outside Nebraska?
Yes, across the U.S.

How far in advance should I plan?
Ideally 4–18 months, depending on the trip type and season.